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Lebanon Plumbers, home

How we work

No surprises on the price, and no guessing on the diagnosis

Most complaints about plumbers come down to two things: a bill that was bigger than expected, and not knowing what was actually going on. Here is how we deal with both.

(717) 000-0000Request service

What actually happens

  1. You call or send the form

    The more you can describe, the better. What you are seeing, when it started, whether it is getting worse, and how old the house or the equipment is.

  2. We come back with a time

    If it is urgent, say so on the phone and we will tell you the soonest we can get there rather than guessing to make you feel better.

  3. We look at the actual problem

    Not a price from the doorway. Where the fault is buried or hidden, that means testing or camera work before anyone quotes a number.

  4. You get the price before we start

    What it needs, what it will cost, and what the alternatives are. If you decide not to go ahead, that is the end of it.

  5. We do the work and tidy up

    Where a permit or a pre-backfill inspection applies, we handle it. Where we opened something up, you get told honestly what putting it back involves.

Why we will not quote blind

On anything we cannot see, a confident phone quote is worth very little, because it gets revised once the work exposes the real condition. Sewer lines are the clearest example. The difference between replacing eight feet of pipe near the foundation and sixty feet out under the sidewalk is enormous, and nobody can tell those apart from a description of a backup in the basement.

So the honest sequence on buried work is camera first, price second. On hidden leaks it is isolate and locate first, then open up one place rather than three.

That costs us a little time up front. It saves you considerably more than it costs.

What we will tell you not to buy

There is no version of this business where talking someone into a bigger job than they need works out, in a county this size where most work comes from people who used us before or were told about us by someone who did.

So we will say when a drain does not need jetting, when a repair beats a replacement, when a disposal just needs its reset button pressed, and when the problem is your water utility's side of the line rather than yours. Several pages on this site tell you how to check something yourself before calling anybody, which is deliberate.

Permits and inspections

Some work needs a municipal permit, most commonly sewer lateral and water service line replacement, and some needs an inspection before a trench is backfilled. Where that applies we deal with it as part of the job. Excavation also requires a call to PA One Call so buried utilities get marked, which is a legal requirement rather than an optional extra.

Public water and private wells

The county splits between houses on a public system and houses on their own well, and they are genuinely different work. On a well, the pump, the pressure tank and the water chemistry are all yours and there is nobody to call when the pressure drops. Say which you are on when you call, because it changes what we bring.

Where we work

Across Lebanon County: the city, the boroughs and the townships. We are a mobile business with no walk-in location, so everything happens at your property. If you are outside the area we will tell you rather than take the booking and let you down.

Emergency callouts during business hours

Questions about working with us

What to expect from the first call through to the invoice, and what happens if the job turns out to be different from what you described.

Do you charge to come out and look?
Ask when you book and we will tell you straight. What we will not do is start chargeable work without telling you the cost first, so you will never get an invoice for something you did not agree to.
Can you give me a price over the phone?
For a straight swap where you can tell us the make, model and age, often yes, at least as a range. For anything buried, hidden behind a wall or intermittent, no, and be wary of anyone who does. A firm price on a sewer line before seeing camera footage is a guess, and guesses get revised upward once the digging starts.
Do I need to be home?
Usually yes, at least to let us in, show us the problem and agree the price. If the work runs on and you need to leave, we will sort that out with you at the time rather than assume.
What if you find something else once you start?
We stop and tell you before doing anything about it. Opening up a wall or a trench sometimes reveals a second problem, and on older Lebanon County housing that is not rare. You decide whether it gets dealt with now or later, and the price gets agreed again before work continues.
Who pulls the permit?
For work that needs one, sewer laterals and water service lines in particular, we handle it as part of the job and we will tell you when a municipal inspection is required before a trench gets closed. Ask about it on any quote you receive, from us or anyone else, because an unresolved permit can cause problems when you come to sell.
What if something is not right afterwards?
Tell us, and tell us early. Call (717) 000-0000 or email us rather than leaving it. Most problems on a plumbing job are far easier to put right in the first week than six months later.

Ready when you are

Ready to book someone in?

Call for anything urgent, or send your details and we will come back to you with a time.

  • Licensed and insured
  • Residential and commercial
  • Price agreed before work starts

Talk to a plumber

Tell us what is going wrong and we will arrange a visit.

(717) 000-0000

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Emergency callouts during business hours

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